At DELCU, we specialize in providing software services and infrastructure solutions. As our products are digital in nature, the delivery process differs from physical goods. Below is our shipping policy to ensure transparency in how our services are delivered.

1. Delivery of Services

• Code Delivery:
  • All software code will be delivered electronically via platforms such as GitHub or other agreed-upon code-sharing platforms.
  • Access to the code repository will be shared with the client as per the agreements.
• Cloud Infrastructure Delivery:
  • Infrastructure setups will be provisioned on cloud platforms (e.g., AWS, Azure, Google Cloud) as per the project agreement.
  • Access credentials and deployment details will be shared via email or the client’s preferred communication channel or can be provided by the client.

2. Delivery Timelines

• Digital Delivery:
  • Instant access for pre-built software or licenses upon successful payment.
  • For custom software development, delivery timelines will be outlined in the service agreement.
• Cloud Deployments:
  • Infrastructure deployment timelines are subject to the complexity of the project and will be discussed and agreed upon with the client beforehand.

3. Access Credentials

• Login credentials for cloud infrastructure or software platforms will be securely emailed to the client at the address provided during the registration or purchase process or can be provided by client.
• If you do not receive the credentials within the agreed timeframe, please contact us immediately at umesh.tripathi@delcu.tech

4. International Delivery

• Our software services are available globally unless restricted by local laws or regulations.
• Clients are responsible for ensuring compliance with local software usage laws.

5. Lost or Delayed Deliveries

• Digital Products:
  • If you do not receive access to your purchased service within the specified timeframe, contact us at umesh.tripathi@delcu.tech
• Cloud Infrastructure:
  • Any delays due to unforeseen technical issues will be communicated promptly, and we will work with you to ensure timely resolution.

6. Refunds and Cancellations

For cancellations or refunds, please refer to our Cancellation and Refund Policy.

7. Security and Confidentiality

• All access credentials and delivery details are shared securely to ensure data protection.
• We encourage clients to immediately change passwords after receiving access credentials for security purposes.

8. Changes to the Shipping Policy

• We reserve the right to update this policy as needed to reflect changes in our services or business operations. Any changes will be communicated via our website.

Contact Information

If you have any questions or concerns about this policy, feel free to reach out to us:

• Email: umesh.tripathi@delcu.tech
• Phone: +91-8605633693