1. Overview

At DELCU, we strive to provide high-quality services and a seamless experience. However, we understand that situations may arise where you need to cancel a service or request a refund. This policy outlines the terms and conditions regarding cancellations and refunds.

2. Cancellations

• 2.1 Service Cancellations: If you wish to cancel a service, you must submit a request via email at umesh.tripathi@delcu.tech or through your account dashboard.
• 2.2 Subscription Cancellations: For recurring subscriptions, you may cancel at any time before the next billing cycle to avoid further charges. Cancellations after a billing cycle has started will not be eligible for a refund.
• 2.3 Project-Based Services: For project-based services, cancellations made within 7 days of purchase may be eligible for a partial refund, depending on the work completed.

3. Refunds

• 3.1 Eligibility for Refunds: Refund requests must be submitted within 7 days of purchase. Refunds will be considered under the following conditions:
  The service was not delivered as promised.
  A technical issue prevented access to the service despite troubleshooting.
  There was an overcharge or billing error.
• 3.2 Non-Refundable Services: The following are non-refundable:
  Services that have already been fully delivered.
  Custom design or consultation services.
  Digital products or downloadable content once accessed.
  Promotional or discounted services.
• 3.3 Partial Refunds: In cases where partial work has been completed, a proportional refund may be issued based on the effort and resources allocated.

4. Refund Process

• 4.1 Refunds will be processed within 3-5 business days after approval and credited back to the original payment method.
• 4.2 If you have not received your refund within the stated timeframe, please check with your bank or payment provider before contacting us.

5. Modifications to This Policy

DELCU reserves the right to modify this policy at any time. Changes will be communicated via our website or email.
For any inquiries regarding cancellations and refunds, please contact us at umesh.tripathi@delcu.tech