Know your people. Reach them well.
Reach keeps your contacts, lists and segments in one place, and runs WhatsApp and email campaigns to them. It’s for businesses, communities and organisations that need useful communication without adopting a heavyweight CRM.
- Audience
- Workshop · Pune · WhatsApp opt-in · 322
- Channel
- WhatsApp · template “workshop_reminder” Approved
- Sent
- Thu, 16 Oct · 10:00
Every person, with where they came from and what’s happened since.
A contact holds what you need to communicate well: channels and consent, where they came from, the tags and fields you care about, and a history of every message, reply, form and conversation. Select a row to open a contact.
Lists you keep. Segments that keep themselves.
A list is a group you manage by hand: your committee, this year’s vendors, an imported sheet. A segment is a rule, such as everyone who registered for a workshop in Pune and opted into WhatsApp, and it updates as contacts change. Either one can be the audience for a campaign.
- Filter by source, tags, custom fields, consent and recent activity.
- Contacts without consent for a channel are excluded automatically.
- See the count before you send, not after.
Workshop · Pune · WhatsApp opt-in
A campaign is a thing you can open, review and learn from.
Audience, channel, content, schedule, send, results. Each campaign keeps all six together, so months later you can still see who it went to, what it said and how people responded. Walk through one below and switch between WhatsApp and email.
Useful information arrives from where it already happens.
You can import a spreadsheet, add people by hand or collect them from a signup page. If you use other Delcu products, the information they capture can flow into Reach with its context intact. None of this is required; Reach works on its own.
A conversation
A form in the chat
Name · Phone · Batch · WhatsApp updates?
Structured data
name: "Diya Menon"
batch: "Sat 18 Oct"
city: "Pune"
whatsapp_opt_in: trueA contact
Source: MiniForms · Workshop registration · joins segment “Workshop · Pune”
A campaign
Enough CRM to communicate well. No more than that.
Small businesses
A salon, a clinic, a furniture store. Customers, repeat visits, offers and reminders over WhatsApp.
Entrepreneurs
Waitlists, early users and enquiries, followed up with launch news and onboarding emails.
Communities
Members, volunteers and attendees, grouped by chapter or interest, reached before each meet-up.
Organisations
Schools, associations and non-profits sending notices, updates and appeals to the right groups.
Bring your contacts. Send your first campaign today.
Import a sheet or start from a form, build a segment and send over WhatsApp or email with the results kept alongside.